Terms and Conditions
Download PDF File of the Terms and condtions

GENERAL

These Terms and Conditions of Supply of the Messaging Solutions Services ('the Terms') together with any documents specifically referred to herein contain the entire terms and conditions upon which the Service will be provided to You by MESSAGE LABS AFRICA Pty. Limited ('MESSAGE LABS AFRICA'), and supersede all previous written or oral agreements relating to the subject matter.
By signing the Messaging Solutions Customer Order Form or Online Order Form you explicitly agree that You have read, understand and accept these Terms. These terms and conditions operate in addition to and form part of the terms and conditions applicable to other services you obtain from Message Labs Africa. If you breach these terms you will be in breach of all other applicable Message Labs Africa terms and conditions.
We may vary these terms, including the amount we charge for the Service, or the terms of the operation of the Service by notice in Messaging Solutions Control Panel. The changes will become effective upon notice except for price changes, where we will give at least 14 days notice of change which will not take effect before the end of the then current prepaid annual term.

DEFINITIONS
Unless the context otherwise requires, the following words and expressions shall have the following meanings:
Service: means the Messaging Solutions service as defined in Schedule 1 of these Terms.
You, Customer, or End User: means the organization whose details are given in Section "Customer Details" of the Customer Order Form and Agreement.
Working days: means weekdays Monday to Friday excluding Public Holidays.
End User account or Service account: means the End User details activated on the Service.
Email box: means an individual email address within the domain of an End User account.
Documentation: the Service instructions provided by MESSAGE LABS AFRICA in written format, soft copy by email or via the MESSAGE LABS AFRICA website, as updated from time to time.
Spam: means mass-delivered and/or randomly delivered advertising or other material; sent to groups of recipients who are not known to you, who have not requested the material, or who have not granted permission for the mail to be sent to them; delivered via email or discussion groups; and  which does not contain an unsubscribe option
White list: a list of email addresses or domain names from which Message Labs Africa will allow messages to be received.
Blacklist: a publication of a group of ISP addresses known to be the sources spam. A blacklist holds IP addresses, email addresses or domain names for which email is not to be received.

ORDER

Your signed Customer Order Form or Online Order Form and Agreement is your formal order for the Messaging Solutions service in accordance with these Terms. Service Activation and Supply Upon receipt of Your completed, valid and accepted Customer Order Form or Online Order Form, MESSAGE LABS AFRICA will promptly contact You to provide details concerning the set-up and activation of the Service.

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