Terms and Conditions

MESSAGE LABS AFRICA will work to activate a new End User account within 24 hours, but this cannot be guaranteed.
MESSAGE LABS AFRICA reserves the right to reject any submitted Customer Order Form, and in such event will advise You of the reason for rejection.
MESSAGE LABS AFRICA warrants that it will use reasonable skill and care to provide the Service as described in Schedule 1 of these Terms

PAYMENT TERMS

You agree that when your order for the Services is received by Message Labs Africa you will be billed the monthly fee for the Services stated on the  Order Form, and on each annual renewal thereafter. You agree that you will pay all fees in ADVANCE of the  Services  on receipt of invoice. You will be responsible for all taxes payable as a consequence of our supply of the Services to you.

If you terminate this contract for supply of the Messaging Solutions service before the end of the then current term for any reason other than Message Labs Africa's breach of these terms, any unused portion of the annual fee will not be refunded nor will it be available as a credit.

SERVICE SUPPORT

MESSAGE LABS AFRICA shall provide technical support for the Service directly to You in accordance with the Service Level Commitment set out in Schedule 3 of these Terms

SERVICE TERM, TERMINATION AND SUSPENSION

This agreement commences on the date you approve to implement the Service and, continues for a minimum of twelve months from that date ("Initial Term") after which it will continue from year to year until terminated by either party at least 30 days prior to expiry of the then current term.
MESSAGE LABS AFRICA has the right to suspend or terminate the Service immediately without notice: if so directed by a court or competent authority; for reasons of security or protection of network infrastructure; for technical maintenance or support; if your MX Server account becomes the subject of a denial of service attack; or if your MX Server account is otherwise the source of emails which may in any way damage or overload our system; should You use the Service other than in accordance with the Acceptable Use Policy as given in Schedule 2 of these Terms; should any sum properly due in accordance with the payment terms referenced in Section "Service Order Details" of the Customer Order Form and Agreement remain unpaid 14 days after becoming due; should You fail to comply with the obligations of these Terms.

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